Online Updates

Synfire will show you a notice when an update is available on our website. With Help > Online Updates you can examine the type of update that is available. There are two types of updates.

Updates

Updates always include a full program installer. At this time Synfire cannot yet update itself, so you need to login to you user account and download it from there. Future versions of Synfire might make this procedure more convenient and integrated.

Patches

When a release is basically stable, minor bug fixes and improvements can be deployed as patches. Many patches can load into Synfire while it is running. So most of the time you can continue working without restarting the program. With patches, the turnaround is much faster, because there is no need to upload, download and install full updates.

Double-click on the update package to select it for download and then click on Download and Install .

Crash Reports

A complex software like Synfire is never really finished. It is constantly being worked on, be it to fix bugs, improve performance or add new features. You can help facilitate and speed up this process by submitting occasional crash reports to us.

If you experience an Unhandled Exception error, the current state of the program at the moment of the crash and the text of the Synfire console are collected in a file on your computer (runtime-errors.dump).

Open the dialog Help > Online Updates and click the button Submit Crash Reports. All reports collected so far will be sent to Cognitone and then deleted from your computer. Our developers work through the list of reports to understand the crashes and provide fixes for the next update or patch.

Note: We value your privacy. A crash report does not collect information about you, your music or your computer, except basic parameters like operating system version and CPU architecture. Unlike the system reports and crash reports you may know from Apple or Microsoft, no detailed information about your hardware or other installed software is included. The dumps are encrypted merely to prevent hackers from learning about potential security vulnerabilities of the program. Reports are deleted when they are no longer needed or their version of Synfire became outdated.

Downloading Patches On Other Computers

In case your music computer doesn't have access to the Internet, you can download patches on another computer and move the file to your music computer for installation. Save the downloaded files to a portable medium with File > Export Updates. Then install them on your music computer with File > Import Updates.

Important: You can only install patches you have downloaded from your own user account.